Shipping and Returns
Shipping Policy:
- All orders are shipped within 2-3 weeks after purchasing by Express (DHL, FedEx) 2-4 days delivery worldwide.
- All orders are shipped with tracked insurance.
- Rush orders (1-2 weeks delivery) can be placed at a surcharge of 70 USD.
- Orders will only be shipped to the shipping address provided in your account. Please make sure your address is correct.
- Phone number is required for the shipping company to contact you once your delivery is on its way and schedule the delivery.
- Customers please note: import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
- If an order is sent back to us by our postal carrier due to absency or a incorrect provided address, we can re-ship it in exchange for re-shipping fee.
- If you need any more help whatsoever, please don't hesitate to contact our team via email @ hello@neon-cartel.com
Return:
- As all our Neon signs are handmade to order, all sales are Final ones placed on our website.
- In the unlikely event that you receive your item broken or faulty, please contact us within 10 working days at hello@neon-cartel.com, make sure to include pictures of the box and the neon light, and we will ship you a hassle-free replacement.
- We offer a 12month warranty on all pieces. So in the unlikely event your neon light stops working within this period, just let us know and we'll replace it free of charge.
If you need any help whatsoever, please don't hesitate to contact our team via email hello.neon-cartel.com