FAQ

CUSTOM NEON LED

Go to our our custom neon sign tool. Choose the options. Add to cart your custom neon sign and we will ship your Custom Neon sign to your adres

Neon tube signs are produced by the craft of bending  neon flex led into shapes. A worker skilled in this craft is known as a neon flex bender or neon bender. The neon flex led is made out of 4 or 5-foot long straight led sticks. And then manually assembled into individual custom designed and fabricated neon led lights.

We have more than 19 different colors. 10 Colors with a white jacket and 9 neon tubes with color jacket available. So when the lights are turned off, the neon signs still have their color. We also have RGB neon LED (multicolor). Smart RGB neon LED is also available (Neon light that moves).

We offer the larger choice of neon tube colors on the market with 19 different colors. We have 9 neon tubes with a color jacket so the neon sign remains colored when the sign is turned off and 10 neon tubes which are colored when the sign is turned on and white when is turned off. We have also a color change option. Please contact us for a specific quote. 

The neon light signs has a tranparant backing of 5 mm depth.

You can choose the shape of your backing and color.

We offer a clear, black, mirrored and a UV-photoprinted backing. You may choose any picture you have and we can add it to the back of your neon led lights. Just upload it and we'll make it happen!

All our neon signs are handmade with the best quality so it takes around 2 or 3 weeks to ship your sign right to your door.

Rush order(1-2weeks) is possible at a surcharge of 70 USD

Install your sign against a wall or from the ceiling. Use the mounting kit on the pre-drilled backing

Plug and play

Shipping

All orders are shipped within 2-3 weeks after purchasing by Express (DHL, FedEx) 2-4 days delivery worldwide. All orders are shipped with tracked insurance. Rush orders (1-2 weeks delivery) can be placed at a surcharge of 70 USD.

We offer a 1 year warranty for all our neon signs.

Customers please note: import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.If an order is sent back to us by our postal carrier due to absency or a incorrect provided address, we can re-ship it in exchange for re-shipping fee.

If you need any more help whatsoever, please don't hesitate to contact our team via email @ hello@neon-cartel.com 

As all our Neon signs are handmade to order, all sales are Final ones placed on our website.In the unlikely event that you receive your item broken or faulty, please contact us within 10 working days at hello@neon-cartel.com, make sure to include pictures of the box and the neon light, and we will ship you a hassle-free replacement